Last updated: August 15, 2026
Since subscription payments are currently made only by bank transfer and activation is performed manually by our administrators, the refund process is correspondingly simple and conservative.
If you made a bank transfer but your subscription was not activated within a reasonable time (a few business days), contact support with proof of the transfer. In this case, either the subscription will be activated or the full amount will be refunded to the same bank account from which the transfer was made.
If a subscription request has been submitted but you have not yet made the payment, you may cancel the request at any time by contacting support, at no cost.
Refunds for an already-activated subscription are handled on a case-by-case basis — we take into account how much of the service has been used, the reason for the request, and the remaining subscription period. Please submit your request to support within 14 calendar days of activation.
If a refund is approved, the amount will be transferred back to the same bank account from which the original transfer was made, within a reasonable period.
A discount applied via a promo code is not refunded separately and is only reflected in the final refunded amount.
For any refund request, contact us at the email address listed on the Platform, and include your account email and subscription details.
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